Delta Complaint

Dear Delta Representative,

I am contacting you about an experience that I recently had with Delta/Northwest Airlines. I was on Flight NW295 coming out of LaGuardia in New York, NY on August 13, 2009 on a direct flight to Detriot, MI. It was scheduled to depart at 12:39. However, the flight was delayed for an hour and later was cancelled for airplane issues. Because of the rush of people to rebook, the representative I called was only about to put me on a 4:15PM flight to Cleveland and then connect to Detroit.
While, I was supposed to arrive in Detroit at around 3:00 originally, now I had been delayed to arrive at Detroit at 8:00 PM because of the connection in Cleveland. While I spoke to a representative at Delta who emailed me a $100 voucher, I am still dissatisfied. After receiving this voucher, my flight from Cleveland to Detroit was delayed for an hour because of airplane issues again. I was supposed to catch a Michigan Flyer at 9:00 PM to East Lansing because my flight was to arrive at 8:00. With this delay, I missed the 9:00 Flyer and had to wait until a 11:00 Flyer and finally arrived at my final destitation, East Lansing, at 1:00 AM!
So from a 12:39 PM scheduled flight, I did not arrive to my final destination until 1:00AM. The driving time from New York to Michigan would’ve taken less and both flight issues were plane problems. They were not problems with the weather, but specifically problems with Delta’s airplanes. This trip was excruciating and completely unfair. I am wholly dissatisfied with Delta’s service. I spoke to a Delta manager over the phone, but she was unable to do anything more than the $100 voucher. That is ridiculous that she had no power to do anything more. She recommended that I write a letter. I really hope that Delta can compensate me correctly for such horrible service.

Sincerely,
Darwin Goh

By the way, they gave me an excuse. Didn't get anything.